Your Restoration Questions Answered

At Elemental Restoration, we’re committed to providing top-quality restoration services and exceptional customer care. We understand that you may have questions about our process and services. Below are some frequently asked questions to help guide you through the restoration journey.

FAQ

What types of damage do you handle?
We specialize in a wide range of restoration services, including water damage, fire and smoke damage, mold remediation, storm and wind damage, and emergency mitigation services. We also offer complete demolition and disposal services to safely remove affected materials and prepare your property for restoration.
What is Emergency Mitigation Services (EMS)?
Emergency Mitigation Services (EMS) are designed to respond quickly to any disaster to minimize further damage. We provide immediate cleanup, water extraction, structural drying, and securing your property to prevent additional harm. Our EMS team works swiftly to stabilize the situation and start the recovery process.
How quickly can you respond to my emergency?
Time is critical when dealing with property damage. We understand the urgency, and our team is available 24/7 to provide immediate emergency services. Our rapid response time helps minimize further damage and begin the restoration process as soon as possible.
Do you work directly with insurance companies?
Yes, we work directly with your insurance company to handle the claims process for you. We’ll provide all necessary documentation and manage the billing to ensure your claim is processed efficiently. This allows you to focus on getting your property back to normal without the added stress of navigating the insurance process.
What is the process for water damage restoration?
Our water damage restoration process includes a thorough assessment of the affected areas, water extraction, structural drying using dehumidifiers and fans, and the removal of damaged materials like flooring and drywall. We address all categories of water damage (Category 1, 2, and 3) to restore your property to its pre-damage condition.
Can you handle mold remediation?
Yes, we are certified in mold remediation. Our team identifies the source of the mold, contains the affected area, and safely removes the mold using industry-approved methods. We follow strict protocols to ensure the mold does not spread and work to restore a safe and healthy environment in your home or business.
What is the process for fire and smoke damage restoration?
Fire and smoke damage restoration includes a comprehensive approach: removing soot, cleaning surfaces, controlling odors, and repairing structural damage. We work to restore your property to a safe and livable condition by eliminating smoke odors, cleaning affected materials, and ensuring all surfaces are properly sanitized.
How do you handle storm and wind damage?
We offer full restoration services for storm and wind damage, including structural repairs, debris removal, and emergency board-up services to secure your property. Our team acts quickly to ensure your home or business is protected from further damage and begins the restoration process efficiently.
What types of demo and disposal services do you provide?
Elemental Restoration offers complete demolition and disposal services to remove damaged materials such as drywall, flooring, and insulation. We safely and responsibly dispose of these materials following strict environmental and safety guidelines, ensuring that your property is cleared and ready for restoration.
How do I know if my property needs restoration services?
If you’ve experienced any type of property damage from water, fire, mold, or storms, you may need restoration services. Signs such as visible mold, water stains, foul odors, or damaged structural elements are indicators that restoration is needed. If you’re unsure, contact us for an assessment, and we’ll help determine the best course of action.

Have More Questions?

If you didn’t find the answer to your question here, don’t hesitate to contact us directly. Our team at Elemental Restoration is happy to assist you and provide further information about our services. Call us today or fill out our contact form to get in touch.

Address

2007 N. Lugo Ave San Bernardino, CA 92404

Phone

(909) 835-5813

Email

oscar.s@elemrestoration.com